At Cigaras IPTV, we strive to provide the best IPTV experience with a wide selection of high-quality channels, movies, and series. Customer satisfaction is our top priority. Please read our refund policy carefully before purchasing any of our IPTV subscriptions.
We strongly encourage new users to try our free trial before purchasing a full subscription. This allows you to test the quality of our service, compatibility with your devices, and channel availability.
Refunds will not be issued if you have already used the free trial and then choose to purchase a plan. The free trial exists specifically to help you make an informed decision.
Refunds may be considered under the following conditions:
Service Not Activated: If we fail to deliver or activate your IPTV service within 24–48 hours of your payment confirmation.
Technical Issues: If you experience ongoing technical issues that our support team cannot resolve within 72 hours of your initial complaint.
Duplicate Payment: If you accidentally made more than one payment for the same subscription.
Important: We do not offer refunds for customer-side issues such as:
Incompatible devices or apps
Slow internet connection or buffering due to your network
Misuse of the service
Change of mind after purchase
Refund requests must be submitted within 7 days of your original purchase date. Requests submitted beyond this period will not be eligible for a refund.
To request a refund, please contact our support team by email:
📧 Email: cigarasiptv@gmail.com
🌐 Website: https://www.cigarasiptv.com
Please include the following in your message:
Your full name
Order ID or proof of payment
Email used for the purchase
Reason for the refund request
Once your refund request is reviewed and approved, please allow 5–10 business days for the amount to be credited back to your original payment method.
By purchasing any of our IPTV packages, you agree to this Refund Policy and confirm that you understand the terms and conditions stated above.
